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Saturday 20th Apr 2013 09:27:52
How to get your broken toaster replaced
On Thursday night, after a beer or two (or three?!) I decided to finally contact Morphy Richards about our broken toaster. We can't have got more than a couple dozen slices of toast out of this toaster before it gave up the ghost. However, it wasn't enough for this toaster just to blow a fuse; this particular toaster wanted to go out with a bang. I remember being sat at my computer that morning, when all the power went off. Of course, computers and unplanned power outages do not mix well. We managed to track down the problem to the toaster and every time the thing was activated, it tripped out the RCD on our main fuse box thingy. When the RCD trips out, all the mains electricity also goes off, all except I think the lights and the power to the shed. That morning my poor computer suffered three unplanned power outages. Anyway . . . long story short . . . I finally got around to contacting Morphy Richards about this:
I purchased the 'Accents Cream 2 Slice Toaster' as part of order number 45757, dated 16/Feb/2013. The toaster didn't last long and managed to trip out the RCD on my main fuse box. Once the RCD tripped out, all the other mains power turned off, as to be expected. Almost incredulous that a toaster could do such harm without burning out its own fuse, we tried it again. The same thing happened: the RCD tripped out, resulting in all the mains power turning off again. One of my computers got caught up in this, and irreparably ruined one of my hard-drives, fortunately nothing major, but still £70 worth of damage for a replacement hard-drive. As a result, we've bought a new toaster (man cannot live long without toast) and need a refund for your faulty toaster. What happens next? Presumably you need the toaster returning. Where do I send it to? Who pays for the postage? Is this refunded? What about the kettle (still boxed)? THANKS! jonathan
The following day M**** got a phone call from someone from Morphy Richards who, apparently, could barely contain his laughter (was the phone call on speaker phone?!). We were told that we would be refunded the cost of the toaster . . . no need to send it back. Just dispose of / recycle in the normal manner. So that's a result! Assuming they're true to their word and the refund appears, of course.
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